Lemon Law Arbitration Program

NYSDRA administers the Lemon Law Arbitration Program in partnership with the NYS Attorney General's Office to provide an independent, efficient and fair forum to settle disputes for consumers whose new or used motor vehicles turn out to be "lemons."

The New Car, Used Car and Wheelchair Lemon Laws provide a legal remedy for buyers or lessees of new and used cars that turn out to be lemons. If your car does not conform to the terms of the written warranty and the manufacturer or its authorized dealer is unable to repair the car after a reasonable number of attempts, you may be entitled to a full refund.

How does it work?

  1. Request for Arbitration Forms are sent to the NYS Attorney General's Office 
  2. The Attorney General's Office will review your form and advise you whether your claim is accepted into the arbitration program.
  3. If the form is accepted, you will be notified by the Attorney General's Office which will then forward your form and documents to the New York State Dispute Resolution Association (NYSDRA), the Program Administrator.
  4. NYSDRA will then ask you to send it the required filing fee (New_, Used_etc....)
  5. Upon receipt of the filing fee, NYSDRA will begin processing your claim and schedule an arbitration. 

New/Leased Cars, Motor Homes and Motorcycles A new vehicle that was purchased, leased or registered in New York State for personal use and which shows a serious problem or defect that is not corrected after four or more repair attempts, or is out of service due to repair for at least 30 days, within the first 18,000 miles or two years (whichever comes first), may be eligible for the Lemon Law Arbitration Program. If successful, the consumer will be entitled to either a full refund of the purchase price (less an allowance for mileage over 12,000 miles), or a comparable replacement vehicle. The consumer will also be awarded a return of the $250.00 arbitration filing fee for an arbitrator’s award in his or her favor.

NYS Attorney General Lemon Law Arbitration Program